The question now is, will my HP case manager call me today. He supposedly received a message and an email from the other guy that "helped" me out. The other question is, what if the "solution" did work? Is HP satisfied that they solved my problem by moving my RAM to the non-defective slot? What does this say about their level of customer service? It seems to me that all HP cares about is making machines that barely last their 1-year warranty while making as much money as possible. Their customer and technical support sucks. Their "repairs" barely make it past their 90-day warranty, which I still find ridiculous. I know you can't extend the full warranty that much, but HP can't even guarantee their own repair for 1-year? Can't they just extend the warranty on the area they repaired?
I'm not the only one that doesn't like HP. Go ahead, Google "HP sucks". You'll get results about issues from way back up till today. So it's not a fluke. I'm surprised they're on the top of the list for top US computer manufacturer's.
All-in-all, I've spent way too much time on this issue. If Steven doesn't call, I'm going to do what I said last time and involve some consumer advocacy group, most likely the BBB.
3 comments:
Hopefully your Acer won't be as troublesome as your HP. Your experience have convinced me that HP products are to be absolutely avoided.
Here's an experience of a different sort. My 1.4 yr hold MacBook Pro's battery been flaking out lately - it would shut down the computer without warning, even though the battery meter on the battery itself shows 2 bars out of five.
So very late Friday night I logged into the page for the Apple Store in Cambridge and scheduled an appointment at noon on Saturday. I took my laptop there, waited about 10 minutes for them to call me up, explained my problem, and they swapped out my battery with a brand new one. Took about 20 minutes total.
Thought I'd contrast HP's craptastic service with Apple's =]
The genius bar IS a very big plus for Apple and their MacBook's. I'm just not ready to switch over yet.
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